Isle of Charlie takes great pride in the quality of the craftsmanship of each and every item we produce. This is why we warrant all of our products against defects in materials and workmanship for a period of 6 months from date of purchase.
We will always do our very best to ensure complete customer satisfaction, and will offer prompt exchange or repair of faulty products within the following guidelines.
We ask that you return all defective products to us for our evaluation. This helps us to provide the best quality assurance to our customers. All defective items returned for warranty service will be repaired or replaced at our discretion.
The Isle of Charlie warranty covers the following defects:
The Isle of Charlie warranty does not cover damages caused by improper care, accidents, normal wear and tear, or the natural breakdown of materials such as zipper or velcro wear.
If you would like to lodge a warranty claim on your product, please contact Isle of Charlie on +61 1300 660 795 or firstname.lastname@example.org and we will advise the returns postal details.